Our first step is a Discovery Phase where we learn about you and your vision. We review any existing documentation, explore priorities and objectives and plan out a scope of works.

The Research phase involves collating and analysing all relevant data to inform best approach and feasibility for moving forward.

Our next step is to develop a Curated Concept presentation that is thoroughly considered and informed by our industry expertise, the research phase and your desired vision.

Financial Business Modelling allows us to test fit costs and outcomes across varied scenarios, so that good business decisions are made.

Our Design Brief is crucial to the success of the project. This ensures that the facilities relate to the concept, services and guest journey, as well as achieving operational needs and ROI.

Procurement of specialist equipment, furniture, operational supplies, styling items, software and spa and retail product is managed.

This phase has us working to bring the concept, marketing and operational details together - coordinating, meeting and project managing.

We are crafting the service menu and packages, training manuals, scripts, collaterals, standard operating procedures and all other aspects needed for a fully functional business.

We work with your recruitment specialists to provide job and advertisement specifications, talent sourcing and competency interviewing.

We customise training in service excellence, sales, reception, procedures and treatment protocols, so that the team are well versed in delivering the perfect guest experience. 

After many months or years of planning we arrive to the time where we action the physical opening of the business.

We unpack, install, interior style, set up systems and software, train the team and coordinate the details to ensure a smooth opening and exceptional guest experience.

Are your services selling?

Crafting a new menu of services that is well written, creatively designed and properly costed can make a big difference to your business.

We specialise in reinventing menus - from spa partner selection, to treatment creation, costing, copywriting and graphic design of brochures and collaterals.

Is your brand in need of a makeover?

We have seen wonderful results for clients who have refreshed the ‘look and feel’ of their brand identity, along with their digital and print assets.

We provide a suite of services to help you reimagine your business and brand - including consultation on websites, digital media and printed collaterals.

Does your space have aesthetic appeal?

With a little effort we can transform your space into a sanctuary that your guests will feel drawn to, and a workplace your team can be proud of.

We provide an affordable design and styling service to completely makeover, renovate or refurbish any type of spa, beauty or wellness space.

Would you like to get a new perspective?

Working with the spa and your team provides us the opportunity to effectively assess your spa, beauty or wellness business on all levels.

We provide a 360 degree report on all elements of your business that details suggested solutions and strategies so that your business can thrive.

Are you ready to win an industry award?

We visit the Spa as a mystery guest and evaluate the quality of the experience on all levels using a detailed evaluation audit and our spa expertise. 

We then provide this comprehensive report along with suggestions and solutions that will support the needed changes and team growth.

Does your manager need support?

We often see responsible people promoted into management positions without having had any training or experience in business or leadership.

We support the professional development of your spa manager with personalised mentoring so that your team and the business can thrive.